(17-05-2013)
Mr. Poonsak said the training programme consists of two
parts. The first part was implanted during January 22-23 for the first
batch of participants and January 24-25 for second batch of
participants. Today’s event is the second part of the programme, aimed
at reviewing and evaluating progress of 90 officials who participated in
the first part of the training programme. They are complaint service
officials and 1506 hotline service officials from Ministry of Labour’s
agencies.
At the
event, there were practice session on fundamental knowledge about how to
make answer and question properly, pair-up conversation practice, group
practice on how to deal with questions, role play practice as
information seeker and receptionist, and demonstration of group exercise
by Mr. Pongtana Vanichkobchinda (Ph,D.) and his team.
Ministry
of Labour expects the participants to get skills and experiences in
modern English communication from the training so they can use them to
perform their services as the formation of ASEAN Community is just
around the corner. The ministry wants to see service receivers get
maximum benefit for the labour services and good relations between
service providers and receivers.
Mr.
Poonsak told the participants to use their skills to help the ministry
realise its objectives. He also told the event organisers and lecturers
that event has boosted the participants’ interest and given them
inspiration for adaption in preparation for the formation of ASEAN Community. They also gave cooperation in all the activities.
On the
occasion, the Liberty English Institute gave certification to all the
participants of the programme as evidence of their development in
providing labour services and advices.
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