Deputy Permanent Secretary of Ministry of Labour presided over a ceremony to launch a project to ensure transparency in Office of the Permanent Secretary’s complaint service at Rangsit University’s Viphavadee Study Centre. The project, the second of its kind, emphasized on satisfaction of service receivers.
Mr. Poonsak Sethanandha, Deputy Permanent Secretary of Ministry of Labour, said the project is part of the government policy, which requires all government agencies to evaluate and explore their missions that are risk of being involved in corruption. Office of the Permanent Secretary chose to improve its complaint service.
He said with information system and good knowledge about service, officials at Office of the Permanent Secretary can quickly search for needed information and examine services delivered, which would satisfy service receivers.
The project would also enhance knowledge on the usage of benefits-claiming service for insured person who are unemployed. These would make Ministry of Labour’s Labour Service Centre a place where people can truly rely upon.
According to the deputy permanent secretary, the project consists of three activities; the improvement of search system to help ensure transparency in the complaint service process, the training to improve knowledge about the system for service providers and the data collection and satisfaction evaluation of the service.
A total of 50 officials joined the project at Rangsit University’s Viphavadee Study Centre.