(03-05-2013)
Deputy
Permanent Secretary of Ministry of Labour presided over a ceremony to
launch a project to ensure transparency in Office of the Permanent
Secretary’s complaint service at Rangsit University’s Viphavadee Study
Centre. The project, the second of its kind, emphasized on satisfaction
of service receivers.
Mr. Poonsak Sethanandha, Deputy Permanent Secretary of Ministry of Labour,
said the project is part of the government policy, which requires all
government agencies to evaluate and explore their missions that are risk
of being involved in corruption. Office of the Permanent Secretary
chose to improve its complaint service.
He
said with information system and good knowledge about service,
officials at Office of the Permanent Secretary can quickly search for
needed information and examine services delivered, which would satisfy
service receivers.
The
project would also enhance knowledge on the usage of benefits-claiming
service for insured person who are unemployed. These would make Ministry
of Labour’s Labour Service Centre a place where people can truly rely
upon.
According
to the deputy permanent secretary, the project consists of three
activities; the improvement of search system to help ensure transparency
in the complaint service process, the training to improve knowledge
about the system for service providers and the data collection and
satisfaction evaluation of the service.
A total of 50 officials joined the project at Rangsit University’s Viphavadee Study Centre.
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