Mr. Poonsak said the training programme consists of two parts. The first part was implanted during January 22-23 for the first batch of participants and January 24-25 for second batch of participants. Today’s event is the second part of the programme, aimed at reviewing and evaluating progress of 90 officials who participated in the first part of the training programme. They are complaint service officials and 1506 hotline service officials from Ministry of Labour’s agencies.
At the event, there were practice session on fundamental knowledge about how to make answer and question properly, pair-up conversation practice, group practice on how to deal with questions, role play practice as information seeker and receptionist, and demonstration of group exercise by Mr. Pongtana Vanichkobchinda (Ph,D.) and his team.
Ministry of Labour expects the participants to get skills and experiences in modern English communication from the training so they can use them to perform their services as the formation of ASEAN Community is just around the corner. The ministry wants to see service receivers get maximum benefit for the labour services and good relations between service providers and receivers.
Mr. Poonsak told the participants to use their skills to help the ministry realise its objectives. He also told the event organisers and lecturers that event has boosted the participants’ interest and given them inspiration for adaption in preparation for the formation of ASEAN Community. They also gave cooperation in all the activities.
On the occasion, the Liberty English Institute gave certification to all the participants of the programme as evidence of their development in providing labour services and advices.